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Student code conflict

When an exam is started the DigiExam client will check if the student code matches the e-mail address on your DigiExam account. If an account haven't been created in advance DigiExam will check that the e-mail address and student code is available and not already in use.

If the check fails it means that the student code belongs to another e-mail address than the one you have entered in the DigiExam client or that the student code/e-mail address is already in use. The following message will be shown (see figure 1 & 2): 

Windows:


Figure 1

Mac:


Figure 2

Solution:

To solve a student code conflict the correct user details must be entered in the DigiExam client.

Here is some examples on where you can find your user details:

  • Ask your exam supervisor or teacher
  • If an account has been created for you, an e-mail has been sent to you with your user details

 

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