When an exam is started the DigiExam client will check if the student code matches the e-mail address on your DigiExam account. If an account haven't been created in advance DigiExam will check that the e-mail address and student code is available and not already in use.
If the check fails it means that the student code belongs to another e-mail address than the one you have entered in the DigiExam client or that the student code/e-mail address is already in use. The following message will be shown (see figure 1):
To solve a student code conflict the correct user details (student code and e-mail address) must be entered in the DigiExam client.
Here is some examples on where you can find your user details:
- Ask your exam supervisor or teacher
- If an account has been created for you, an e-mail has been sent to you with your user details